PRIVACY & COOKIE POLICY

Your privacy matters to us. This Privacy & Cookies Policy explains how Enduro Greece (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website www.endurogreece.com or book a tour with us.
We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek data protection laws.

1. Who We Are

Enduro Greece
Marathonos Av. 24th KLM, Rafina, 19009, Attica, Greece
VAT:  EL 130503613
Email: info@endurogreece.com
Phone: +30 6944 968027

We are the Data Controller responsible for processing your personal data.

2. What Personal Data We Collect

We collect and process personal information that you voluntarily provide when:

  • Booking or inquiring about a tour (name, email, phone, address, passport details if needed).

  • Filling out contact forms or custom tour requests.

  • Subscribing to our newsletter.

  • Making payments through Shopify.

  • Browsing our website (cookies and analytics data).

We may also receive limited technical data (IP address, browser type, device type) automatically via Shopify and analytics tools.

3. How We Use Your Data

Your data is used only for:

  • Managing bookings and tour arrangements.

  • Sending confirmations, invoices, and travel information.

  • Responding to inquiries and customer support.

  • Sending newsletters or marketing updates (only if you opt-in).

  • Improving website functionality and user experience.

  • Meeting legal and tax obligations.

We never sell your personal data or share it with unrelated third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: to manage and fulfill your bookings.

  • Legitimate interests: to improve our services and communicate with you.

  • Legal obligation: for accounting, tax, or regulatory purposes.

  • Consent: for marketing communications and optional data fields.

5. Data Retention

We retain your data only for as long as necessary to:

  • Complete your booking and provide services;

  • Comply with Greek tax and accounting requirements (typically 7 years);

  • Respect your rights to erasure under GDPR.

You may request deletion of your data at any time by emailing info@endurogreece.com.

6. Data Sharing

We may share limited data only with trusted third-party processors essential to our operations, including:

  • Shopify Inc. (website and payment platform)

  • Payment gateways (for secure transactions)

  • Email and newsletter services

  • Tour partners or hotels (for reservation purposes only)

All partners operate under GDPR-compliant agreements.

7. Your Rights (GDPR)

Under EU law, you have the right to:

  • Access and receive a copy of your data.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Data portability.

  • File a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr.

To exercise your rights, contact us at info@endurogreece.com.

8. Cookies

8.1 What Are Cookies

Cookies are small text files stored on your device to help websites function and improve user experience.

8.2 How We Use Cookies

We use cookies for:

  • Essential website functionality (Shopify session cookies).

  • Analytics (Google Analytics or Shopify Analytics).

  • Marketing and performance (if enabled).

8.3 Managing Cookies

When you first visit our site, you’ll see a cookie banner allowing you to accept or manage preferences.
You can also disable cookies anytime through your browser settings.

8.4 Types of Cookies Used

Type Purpose Example
Essential Required for site operation Shopify cart/session cookies
Analytics Understand visitor behavior Google Analytics
Marketing Show relevant ads Meta Pixel (if active)

9. Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
Our website uses SSL encryption and secure payment gateways provided by Shopify.

10. International Transfers

Some data may be processed outside the EU (e.g., Shopify servers in Canada or the USA).
Shopify operates under the EU Standard Contractual Clauses, ensuring full GDPR compliance.

11. Changes to This Policy

We may update this Privacy & Cookies Policy periodically.
Any updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions or concerns about our Privacy or Cookie practices, contact:
info@endurogreece.com
+30 6944 968027